Returns & Refunds

Effective November 2026. We sell food, and food cannot be resold once it leaves our shelves, so we do not accept returns on food and consumable items. Instead, if anything arrives broken or damaged, we refund it.

1. Our returns policy

Casbah Market does not accept returns on food and consumable items. Once a food product has left our facility, we have no way to verify how it has been stored or handled, and we will not resell it to another customer. This is a food-safety requirement. The one exception: if your item arrives broken, damaged or spoiled, it is covered (see section 2).

2. Damaged or broken items

If something in your order arrives broken, leaking, crushed, spoiled or otherwise damaged in transit, we will refund it. You do not need to send the item back. To be eligible, you must report the problem within 48 hours of delivery and include photographs showing the damage.

3. How to report a problem

Email support@maghribimarket.com within 48 hours of delivery with:

1. Your order number (found in your order confirmation email)
2. Clear photos of the damaged item and the outer packaging it arrived in
3. A short description of what is wrong and which items are affected

Please keep the item and its packaging until your claim is resolved. We may need additional photos to file a claim with the carrier.

4. Refunds

Once your claim is approved, your refund will be issued within 14 days to the original payment method used at checkout. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. Refunds cover the value of the damaged items. Where an entire order is affected, the shipping charge is refunded as well.

5. What is not covered

• Items reported more than 48 hours after delivery
• Claims submitted without photographic evidence
• Products opened or partially consumed, where no damage is present
• Dissatisfaction with taste, scent or personal preference
• Packages undelivered or returned because of an incorrect address at checkout
• Delays caused by the carrier, weather or other circumstances outside our control

6. Order cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once a package has shipped, it can no longer be cancelled, but if it arrives damaged, the policy above applies.

7. Policy updates

We may update this Returns & Refunds Policy at any time. Changes will be published on this page with the updated effective date.