FAQ
Frequently asked questions
Quick answers about orders, shipping, payments and returns.
Orders and shipping
We currently ship to all 50 states in the United States.
Shipping is based on your order subtotal, from $7.99 for small orders. Orders of $99 or more ship free. See the full rate table in our Shipping Policy.
Orders are dispatched within 1–2 business days and delivered in 5–7 business days.
Free shipping applies to orders up to 40 lbs. For heavier orders a small additional shipping fee applies, and our team will contact you before your order ships.
When your order ships, we email you the tracking number so you can follow your package with the carrier (USPS or UPS).
Orders can be cancelled for a full refund any time before they are dispatched. Contact us as soon as possible by email or WhatsApp.
Payments
We accept all major credit and debit cards through our secure checkout.
Yes. Payments are processed by a secure payment provider, and we never see or store your full card details.
Returns and refunds
For food safety, we cannot accept returns on food and consumable items once they have left our facility.
If an item arrives broken, leaking or damaged, email us within 48 hours of delivery with your order number and photos of the item and the package, and we will refund it. See our Returns & Refunds policy.
Once your claim is approved, your refund is issued within 14 days to your original payment method.
Still have a question? Contact our team.